Frequently Asked Questions

For most of our services such as custom packaging and product inserts, after you place your order, we will email you to start the design process. We’ll either help you create your artwork for free or you can send in your existing artwork. 

After final approval by you, we will create your packaging (or inserts, sticker labels, etc) at our printing press in Shanghai and ship directly to your partnering factory in China for packaging.

Yes, we include (up to) two color printing on our kraft mailer boxes. For full color printing, please take a look at our white mailer box.

Yes, for each of our packaging products, we offer a quantity option of 1.

Just send over your artwork or have us help you design it, and we’ll print out a single sample and ship it to you for inspection. 

Samples fees are refunded if a production order is subsequently placed.

We offer free shipping to anywhere in China and flat rate shipping to anywhere else in the world. 

After you place your order, we’ll email you to start the process of helping you design your packaging artwork, at no extra cost.

We’ll send you a generic template and request your logo, text, and any graphics that you would like to include. 

Only after your final approval will we move onto printing your packaging. 

After you place your order, we’ll send you a dieline with design guidelines to follow.

If you are not experienced in AI, PS, or other graphic design software, we recommend you having us do the heavy lifting, which we provide at no extra cost. 

After placing your order, we will work with you to design your artwork. After final approval, your order will be printed and ready to ship within 7-10 business days. Shipping within China takes an additional 2-3 days. We will send you and your China contact a tracking number when it is in transit.